Our web site needed a search engine.
We should have had a search engine on the web site when it was made. However, we tried to save money and opted not to have a search engine on our web site. We have received a lot of feedback on our site and the main complaint was that it was too hard to find what a customer was looking for without a search engine on our web site. Our new office manager was on top of this problem as soon as she took over as she knew that if she was shopping on our web site that she would not have spent the time to find the products without a search engine.